IBM
Slashes IT Support Costs by 30 per cent
Posted: 21 March 2004
IBM ThinkVantage technologies can boost regional business
partner sales by reducing 30 per cent of PC support costs-Axia stands
as proof-point
IBM Middle East announced today that there are clear opportunities
for Middle East organizations to deploy cost savings in their operations
by using IBM ThinkVantage Technologies that enable customers to
achieve desktop cost savings of up to 30 percent on their PC technology.
IBM’s business partner in the UK, Axia, has implemented IBM
ThinkVantage Technologies, such as Rapid Restore Ultra (RRPC), Access
Connections and the Embedded Security SubSystem to provide a low
cost and efficiently managed service to customers purchasing IBM
ThinkPad notebooks and IBM ThinkCentre PCs.
“Mobile workers can now work hassle-free and without concerns
about security, data backup or excessive dependence on their IT
departments,” said Sameh Farid, regional manager of personal
computing division, IBM Middle East, Egypt and Pakistan. “This
region’s IT infrastructures need to be robust enough to cope
with the demands of constant availability and high usage business
applications, yet flexible enough to swiftly accommodate the latest
developments for competitive advantage. By simplifying the management
and maintenance of processes and using IBM ThinkVantage technologies,
we are giving our customers the opportunity to achieve this whilst
reducing support costs and improving response time for their own
customers.”
The IBM ThinkVantage technologies have enabled Axia to gain centralised
control over the supported PCs and manage user location profiles
essential for remote working, in addition to offering the very highest
level security measures such as file protection and encryption.
Axia has generated an extra 20 percent in customer sales over the
past eighteen months, as a result of IBM’s ThinkVantage technologies.
IBM Access Connections allows end user IT departments to configure
individual location profiles remotely, enabling mobile workers to
access the network infrastructure through wireless access points,
from the office, home or through a Virtual Private Network (VPN).
The mobile worker can then switch between locations without having
to manually reconfigure settings. Rather than use different channels
and configurations depending on where they are, users now use the
same configuration regardless of location.
Rapid Restore Ultra also helps increase the productivity of mobile
workers by reducing downtime and data loss. Axia is able to maintain
a constant, protected back-up of data, operating system and applications
on each notebook or PC. This image also allows mobile workers to
restore the system at the touch of a single button if software or
operating system corruption occurs and can be scheduled to back-up
automatically as required, without any end user intervention once
set up. Axia needed its mobile networks to be highly resilient,
to ensure the security of the mobile worker’s data and to
enable mobile users to connect securely from anywhere in the world,
at any time.
IBM’s Embedded Security
IBM's Subsystem helps organisations provide file and folder protection
with encryption, user authentication to control systems and Password
Manager to replace multiple passwords with one pass phrase reducing
the number of calls to the IT helpdesk for passwords to be reset.
About IBM
IBM is the world’s largest information technology company,
with 80 years of leadership in helping businesses innovate. IBM
offers a wide range of services, solutions and technologies that
enable telecommunications service providers and equipment suppliers
to take full advantage of the new era of e-business. IBM Global
Services is the world’s largest information technology services
provider and is the fastest growing part of IBM, with nearly 150,000
professionals serving customers in 160 countries. IBM Global Services
has about 150 data centres around the world keeping thousands of
businesses running 24 hours a day, seven days a week.
For more information see www.ibm.com
Posted by Richard Price,
Editor Pipeline Magazine
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