Metelco FZE Call Management System launch for Middle East
Posted: 20 October 2004
CTI Data Solutions (part of the CTI Group Holdings), an innovator of enterprise–wide software engines and systems in the information technology industry, has announced that it has appointed Metelco (Middle East Telecoms Company) to be its representative in the Middle East. Metelco FZE was established at the Iraqi Business Centre (IBC), an initiative driven by HH General Sheikh Mohammad Bin Rashid Al Maktoum at the Jebel Ali Free Zone Authority. With offices in Dubai and Abu Dhabi serving the regional market, Metelco will focus on the provision, implementation, support and training for CTI’s market leading Proteus call management system.
“Proteus is recognised as one of the most effective voice and data management systems available in the market today and is used by a number of blue chip companies around the world,” said Adrian Burt, Managing Director, CTI Data Solutions. “With the strong economic growth in the Middle East region, more companies are interested in using advanced call management solutions; there are excellent opportunities for us to market Proteus today. With the establishment of Metelco, we believe we have the best possible distribution channel in the Middle East for our market leading solution.”
Raad Jaboori, Managing Director, Metelco was previously appointed at CIT Data Solutions in the UK and spent several years as a senior sales manager, gaining sound experience of Proteus and its market appeal. “The level of business activity is expanding in this region at a rapid rate and therefore the need to manage the increasing amount of call data is also becoming important. There is a strong demand for best practice call management systems in the Middle East and I am confident Proteus will be well received,” said Jaboori.
Proteus is a proven call management system with over 13,000 installations in 45 countries and has a strong track record for reducing costs and improving customer service levels. It consists of three solutions (The Proteus Trilogy):
Proteus Enterprise
This is advanced management information software that can give customers total visibility of their voice and data costs, delivering a wide selection of management reports that can help improve the management, control, efficiency and productivity of their communication networks, technologies and people. Proteus Enterprise is 5 times more powerful than traditional call logging systems. It offers integrated voice and data management applications that can operate independently, or as a fully unified reporting system.
Proteus Trader
Proteus Trader is advanced management information software that gives financial institutions total visibility of their phone costs and usage. It is the only solution available that integrates dealer-board data and fixed line, mobile, Internet, email and voice recording usage, under a single organisational database and a secure web-browser user interface. Proteus Trader can collect data from either a single site, or a global network of hundreds of remote branches.
Proteus Office
This software solution is targeted primarily at the small and medium sized businesses, with its active main screen continually analysing and displaying up-to-date call summary information. It is advanced management information software that gives businesses total visibility of their phone costs and usage, collecting data from a single PABX (or IP telephony system). Proteus Office differs from other SME call management solutions, in that it offers a greater depth of reporting and customisation, from the creation of user-definable historic spreadsheets and graphs.
Posted by Alexander Lindsay, Editor Pipeline Magazine
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