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  Schlumberger customer care and billing for Tunisiana

Posted: 14 May 2003

SchlumbergerSema provided consulting and systems integration services to complete project in under two months

LONDON — Schlumberger announced today that its information technology (IT) business segment, SchlumbergerSema, has completed a major new implementation of its BSCS 7.0 customer care and billing solution, at Tunisian operator Tunisiana.

SchlumbergerSema consulting and systems integration services were able to complete the $2 million project in less than two months.

Tunisiana is Tunisia's second GSM network and has two major shareholders, Orascom Telecom and Wataniya Kuwait.

Tunisiana recognised that in an emerging market the vast majority of initial customers will be prepaid subscribers and, therefore, it must manage its 175,000-subscriber base from a convergent prepaid/postpaid customer care and billing system.

While the number of prepaid subscribers currently stands at 98 per cent, Tunisiana intends to actively encourage customers into the postpaid market segment.

The BSCS 7.0 solution from SchlumbergerSema will allow Tunisiana to manage this change, while enabling the company to offer new products and services making postpaid more attractive.

The key advantage of the BSCS 7.0 solution comes through enabling instant access to all customer-related information and improving the configuration of the entire operator system.

The solution also incorporates a range of new products and innovative functionalities, such as prepaid/postpaid integration, flexible rating, real-time rating, content rating, enhanced Virtual Private Network support and mobile number portability, helping the operator to build customer loyalty and increase Average Revenue per User.

"The BSCS 7.0 solution from SchlumbergerSema provided all the key features as well as a high level of flexibility and scalability that we were looking for to support our plans for fast subscriber growth," commented Hatem Mestiri, IT director of Tunisiana.

"With BSCS, it is possible to administer customers who can have either prepaid or postpaid contracts or even both from a single system. Passing from one offering to another is brought down to a simple change of rate plan and it is possible to set up migration promotion campaigns. The BSCS 7.0 solution also seamlessly manages resource administration, traffic administration and interconnection billing and reconciliation, enabling us to more effectively manage our billing process while improving the service to our customers."

"Tunisiana has laid out an ambitious business strategy for future expansion in Tunisia," said Jens Troetscher, vice president, Business Support Solutions, Telecom, SchlumbergerSema. "The Tunisiana team is now certainly convinced of our ability to deliver a top quality service in the shortest time possible."

With more than 20 years telecommunications experience and serving over 350 operators worldwide, SchlumbergerSema provides consulting and systems integration services, along with a strong set of business and operational solutions to the industry. The portfolio of services includes complete end-to-end and component-based solutions for customer care and billing.

With the largest installed base of pre- and post-paid billing systems, the company is uniquely positioned to deliver fully convergent billing. SchlumbergerSema also provides messaging services, customer relationship management solutions, secure wireless application services, SIM and USIM smart cards.

About Tunisiana
Tunisiana is owned by two major shareholders, Orascom Telecom and Wataniya Kuwait.

Orascom Telecom is the largest GSM network operator in the Middle East, Africa, and Indian sub-continent. With twenty-one licenses covering the region, Orascom Telecom has positioned itself as a leading telecommunications conglomerate in emerging markets. Orascom Telecom manages GSM networks in Egypt, Algeria, Jordan, Syria, Yemen, Pakistan, Congo, Tchad, and 12 additional countries in Africa.

Furthermore, on March 10, 2002 Orascom Telecom was awarded the GSM license in Tunisia. The company is publicly traded on the Cairo and Alexandria Stock Exchanges (ORTE.CA) in Egypt and the London Stock Exchange (ORTEq.L). As of January 2002, Orascom Telecom and its GSM subsidiaries employ a workforce of over 6,757 employees.

Wataniya Telecom is the second licensed GSM mobile operator in the State of Kuwait. Wataniya Telecom delivers the best in wireless data services. Wataniya Telecom is the only mobile provider in the Middle East with alliances offering the best in mobile services with global content leaders such as CNN, MSN and Yahoo and technology leaders such as Siemens and Ericsson.

Services focused on providing customers in Arabic and local content are continuously introduced and keep customers closer to their world and the communities served.

Traded on the Kuwait Stock Exchange, the Company has a Market capitalisation exceeding US $1.5 Billion, with over 40,000 shareholders.

Posted by Richard Price, Editor Pipeline Magazine

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