| Schlumberger
customer care and billing for Tunisiana
Posted: 14 May 2003
SchlumbergerSema provided consulting and systems integration
services to complete project in under two months
LONDON — Schlumberger announced today that
its information technology (IT) business segment, SchlumbergerSema,
has completed a major new implementation of its BSCS 7.0 customer
care and billing solution, at Tunisian operator Tunisiana.
SchlumbergerSema consulting and systems integration services were
able to complete the $2 million project in less than two months.
Tunisiana is Tunisia's second GSM network and has two major shareholders,
Orascom Telecom and Wataniya Kuwait.
Tunisiana recognised that in an emerging market the vast majority
of initial customers will be prepaid subscribers and, therefore,
it must manage its 175,000-subscriber base from a convergent prepaid/postpaid
customer care and billing system.
While the number of prepaid subscribers currently stands at 98
per cent, Tunisiana intends to actively encourage customers into
the postpaid market segment.
The BSCS 7.0 solution from SchlumbergerSema will allow Tunisiana
to manage this change, while enabling the company to offer new products
and services making postpaid more attractive.
The key advantage of the BSCS 7.0 solution comes through enabling
instant access to all customer-related information and improving
the configuration of the entire operator system.
The solution also incorporates a range of new products and innovative
functionalities, such as prepaid/postpaid integration, flexible
rating, real-time rating, content rating, enhanced Virtual Private
Network support and mobile number portability, helping the operator
to build customer loyalty and increase Average Revenue per User.
"The BSCS 7.0 solution from SchlumbergerSema provided all
the key features as well as a high level of flexibility and scalability
that we were looking for to support our plans for fast subscriber
growth," commented Hatem Mestiri, IT director of Tunisiana.
"With BSCS, it is possible to administer customers who can
have either prepaid or postpaid contracts or even both from a single
system. Passing from one offering to another is brought down to
a simple change of rate plan and it is possible to set up migration
promotion campaigns. The BSCS 7.0 solution also seamlessly manages
resource administration, traffic administration and interconnection
billing and reconciliation, enabling us to more effectively manage
our billing process while improving the service to our customers."
"Tunisiana has laid out an ambitious business strategy for
future expansion in Tunisia," said Jens Troetscher, vice president,
Business Support Solutions, Telecom, SchlumbergerSema. "The
Tunisiana team is now certainly convinced of our ability to deliver
a top quality service in the shortest time possible."
With more than 20 years telecommunications experience and serving
over 350 operators worldwide, SchlumbergerSema provides consulting
and systems integration services, along with a strong set of business
and operational solutions to the industry. The portfolio of services
includes complete end-to-end and component-based solutions for customer
care and billing.
With the largest installed base of pre- and post-paid billing systems,
the company is uniquely positioned to deliver fully convergent billing.
SchlumbergerSema also provides messaging services, customer relationship
management solutions, secure wireless application services, SIM
and USIM smart cards.
About Tunisiana
Tunisiana is owned by two major shareholders, Orascom Telecom and
Wataniya Kuwait.
Orascom Telecom is the largest GSM network operator in the Middle
East, Africa, and Indian sub-continent. With twenty-one licenses
covering the region, Orascom Telecom has positioned itself as a
leading telecommunications conglomerate in emerging markets. Orascom
Telecom manages GSM networks in Egypt, Algeria, Jordan, Syria, Yemen,
Pakistan, Congo, Tchad, and 12 additional countries in Africa.
Furthermore, on March 10, 2002 Orascom Telecom was awarded the
GSM license in Tunisia. The company is publicly traded on the Cairo
and Alexandria Stock Exchanges (ORTE.CA) in Egypt and the London
Stock Exchange (ORTEq.L). As of January 2002, Orascom Telecom and
its GSM subsidiaries employ a workforce of over 6,757 employees.
Wataniya Telecom is the second licensed GSM mobile operator in
the State of Kuwait. Wataniya Telecom delivers the best in wireless
data services. Wataniya Telecom is the only mobile provider in the
Middle East with alliances offering the best in mobile services
with global content leaders such as CNN, MSN and Yahoo and technology
leaders such as Siemens and Ericsson.
Services focused on providing customers in Arabic and local content
are continuously introduced and keep customers closer to their world
and the communities served.
Traded on the Kuwait Stock Exchange, the Company has a Market capitalisation
exceeding US $1.5 Billion, with over 40,000 shareholders.
Posted by Richard Price,
Editor Pipeline Magazine
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