| Cisco
and Telematics future hospitality services
Posted: 19 May 2003
Telematics and Cisco showcase XML enabled IP telephony,
long reach ethernet and wireless connectivity at Dubai Hotel Show
Dubai — At the Hotel Show this week, Cisco
Systems and Telematics are presenting their portfolio of innovative
ICT solutions for the hospitality industry.
Focussing on mobility, convenience and efficiency, Cisco’s
team of experts will present a vision of the future of hospitality
services for hotel managers across the region.
Cisco, alongside its Premier Partner, Telematics, will demonstrate
the latest IP Telephony innovations developed to drive increased
services, revenue generation opportunities, reduced cost of operations,
and increased efficiencies.
These will include XML-based applications that will enable guests
to become self sufficient, ordering meals or accessing local information
from the IP Telephone console.
Interactive menus will reduce the need for person-to-person contact
for smaller issues and give hotel staff more time to manage more
important enquiries.
“Cisco is committed to promoting growth within the hotel
industry,” said Jeremy Santiago, Channel Account Manager for
UAE and Oman at Cisco Systems. “Hotels realise that to attract
high value business customers they must offer first class service.
This has led to significant interest in IP Telephony, Wireless Internet
and also Long Reach Ethernet as methods of realising higher service
quality and customer satisfaction.”
Cisco and Telematics will also demonstrate how wireless Internet
connectivity (WLAN) can add to both a hotel’s service offering,
and also increase productivity of staff. At the show, its team will
demonstrate how the Cisco 7290 wireless mobile phone can keep staff
connected to scheduling resources and the Internet from any location
within the facilities.
“As the tourism sector across the world faces increasing
change, Cisco is committed to providing solutions to cater to hotel
customer’s needs while increasing efficiency and reducing
operational costs,” said Jeremy Santiago.
During the Dubai Hotel Show, Cisco and Telematics will demonstrate
how a single IP-based network capable of delivering voice, video
and data services, defining Cisco’s AVVID (Architecture for
Voice, Video and Integrated Data) and SAFE blueprint architecture
developed specifically for the hospitality industry, can deliver
increased hotel employee productivity and expanded customer services
in a scalable business solution.
Gordon Gibson, Sales Director for Telematics, added: “We
are proud to be playing a leading part in this revolution of hotel
services. Internet technologies will make a world of difference
by enhancing guest services, generating new revenue, and creating
opportunities for significant cost savings.”
Visit Telematics and Cisco Systems at The Hotel Show located at
Stand S1, West Side, Airport Expo Dubai.
The Hotel Show is open from 11am to 7pm from 19 – 21 May
2003.
Posted by Richard Price,
Editor Pipeline Magazine
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