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Federal National Council builds decisions on Information Management

Posted: 20 October 2003

Ruling Body of UAE depends on Lotus software for information management, Arabic system will underpin FNC decision making

The Federal National Council of the United Arab Emirates has launched an advanced information management system that is set to build a true knowledge management capability to underpin decision making on the part of the country’s governing body.

The solution is built on knowledge management technologies from IBM, specifically using the advanced information management capabilities of Lotus Domino, and was implemented by GBM.

“We can safely say that today the Secretariat is able to obtain any piece of information from our archives within minutes, as well as to track and monitor the information we hold,” said HE Mohammed Salem Al Mazroui, Secretary General of the Federal National Council.

Gulf Business Machines, the sole distributor for IBM products and services in the Gulf countries for selected products outside Saudi Arabia, managed the studying, specification and integration of the solution for the Federal National Council. The system was built on an extensive business process evaluation carried out by GBM’s team in Abu Dhabi, UAE. Following the study, GBM developed, tested and implemented a workflow system and automatic archiving system based on Lotus Domino software, as well as automating the archive using Domino.Doc.

“This creates an efficient knowledge management resource for the Federal National Council to use in its decision making processes,” said Al Mazroui.

“We’re proud to have been able to integrate this solution. More than a technology project, this has been a process re-engineering task which has brought appropriate technology to bear on the needs of the FNC today and into the future,” said Cesare Cardone, CEO of GBM. “We are very pleased by the way that the FNC team has worked together with the GBM team to implement the solution, and at the positive response to this new way of managing information within FNC.”

The six-phase project supports the entire document management function for the Federal National Council, including email, messaging and managing the Council’s minutes and publishing rulings and decisions.

“This system uses the advanced capabilities of Lotus Domino to support a fully web-enabled information management architecture, in Arabic, with full security features and customised GUI screens making the system easy to use, yet powerful and highly secure,” said Samer Shaar, general manager of IBM Middle East, Egypt and Pakistan. “Such a system is of national importance and needs to offer rock-solid stability as well as effective information management capabilities. We’re pleased to say that Lotus achieved all of this for the team at the Federal National Council.”

About IBM
IBM is the world’s largest information technology company, with 80 years of leadership in helping businesses innovate. IBM offers a wide range of services, solutions and technologies that enable telecommunications service providers and equipment suppliers to take full advantage of the new era of e-business. IBM Global Services is the world’s largest information technology services provider, with 2001 revenues of more than $35 billion. Services is the fastest growing part of IBM, with nearly 150,000 professionals serving customers in 160 countries. IBM Global Services has about 150 data centres around the world keeping thousands of businesses running 24 hours a day, seven days a week.

For more information on IBM see www.ibm.com.

About Gulf Business Machines
With roots stretching back 60 years, Gulf Business Machines is the Sole Distributor for IBM Products and services in the Gulf countries excluding Saudi Arabia.

As the largest locally situated IT solutions and service provider it satisfies the technology requirements of local, regional and international businesses and governments in the region.

The company's comprehensive portfolio of IT solutions and services are complemented by a unique affiliation with an IBM community of more than 325,000 IT experts, as well as a number of international business partners.

The company offers award winning, globally acclaimed solutions and the security of its strong regional presence, extensive reach and its unrivalled market knowledge.

More information can be found at http://www.gbm4ibm.com.

Posted by Richard Price, Editor Pipeline Magazine

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